Zero wagering on bonus & free spins
Privacy Policy
Simsinos Casino holds a licence issued by the Kahnawake Gaming Commission. The site applies SSL encryption and uses RNG technology independently audited by eCOGRA.
Information we may collect
Simsinos Casino may handle information that is needed to provide online gaming services, operate player accounts and meet security and legal requirements. The type of information collected depends on how you use the website, which services you access and the choices you make.
Account and contact details
When you register or update an account, we may collect details such as your name, date of birth, residential details, username, contact information and account preferences. We may also receive information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.
Verification information
To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other information reasonably needed for account security, responsible gambling or compliance checks. Verification documents should only be provided through the secure methods made available on the website.
Payment and transaction records
We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment providers may process payment information under their own privacy policies. Where appropriate, we may receive limited payment details or transaction confirmations without receiving or storing complete payment credentials.
Technical, device and usage information
When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with website features. This information can help us maintain website performance, improve services, identify unusual activity and protect accounts.
Information from other sources
We may receive information from payment providers, identity and verification services, fraud prevention services, technology providers or other service providers where this is necessary for account administration, security, legal compliance or the delivery of requested services. We may also combine information from these sources with information you provide directly.
How we use information
Personal information is used only for purposes connected with operating the website, providing services, managing risks and meeting applicable obligations. Depending on the circumstances, these purposes may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming your identity, age and eligibility to use the services.
- Carrying out anti-fraud, anti-money laundering, security and risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to enquiries and resolving complaints.
- Communicating with you about your account, transactions, service updates, security matters and changes to website terms or policies.
- Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
- Understanding how the website is used, testing features, improving performance and developing services.
- Meeting record-keeping, reporting and other legal or compliance obligations.
We may use automated tools to help identify unusual activity, protect the website and support verification or risk management. Where an automated process affects your access or account in a significant way, you may contact support to ask about the matter and provide relevant information for review, subject to security and legal requirements.
Sharing information
Information may be shared with service providers that help operate the website or provide related services. These may include payment processors, identity verification providers, fraud prevention services, hosting and technology providers, customer support providers, professional advisers and organisations involved in legal, regulatory or security processes. Providers are expected to handle information appropriately and only for relevant purposes.
Information may also be disclosed where reasonably necessary to comply with a legal request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce website terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice.
International processing
Some service providers may store or process information outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in accordance with applicable privacy requirements. The privacy rules in another country may differ from those in Australia.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, understand website usage, improve performance and help detect fraud or security issues. Some cookies may be placed by service providers working on our behalf. Cookies can be temporary or remain on your device for a longer period, depending on their purpose.
You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not function correctly, and some account or security features may be unavailable. Browser controls may also allow you to delete cookies that have already been stored.
Security of information
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and notify support if you believe your account has been compromised.
How long information is kept
Information is retained for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational limitations.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements and the need to protect other people’s information.
Making a privacy request
To ask about your personal information or exercise a data right, contact support@simsinos-casino.win. You may use this address to request access to the personal information associated with your account, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw your consent to marketing communications.
- Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, out of date or incomplete.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or record-keeping purposes.
- Marketing choices: withdraw consent to marketing or opt out of promotional communications. Account, transaction and security messages may still be sent where they are necessary to provide the service or protect your account.
When making a request, please provide enough information for us to identify your account and understand what you are asking for. We may request additional information to verify your identity before responding. This helps protect account information from unauthorised disclosure. Requests will be considered within a reasonable timeframe, subject to applicable requirements and the complexity of the request.
Policy updates and complaints
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. If you have a privacy concern, contact support@simsinos-casino.win first so the matter can be reviewed and addressed. You may also have the right to raise a concern with an applicable privacy complaints body in Australia.
By using the website, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular use of personal information, consent will be requested in the relevant context and may be withdrawn as described above.